So, Now What?

Phone Patience

I feel like I am a lot more patient than some when talking to people who work in call centers. Usually I give them the benefit of the doubt unless they are really rude to me for no reason. Why? Because I used to work for one of those call center services. Let me tell you, 80 irate people yelling at me everyday for a year and a half was not the most fun I've ever had. Just think about that. I had 80 people a day, call and yell at me. I was the point man for their fury over what my company had done to them. I was the one thrown to the wolves as the execs sat behind their mahogany desks and counted their Benjamins. Remember that the next time you call somewhere with a question about your bill.

posted by Shane @ 12:31 PM